Mercado Pago experienced a major incident on May 12, 2026 affecting Payment Processing, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing
Update timeline
- identified May 12, 2026, 05:11 AM UTC
The following payment methods are experiencing trouble in payment processing: VISA, MasterCard, American Express, Diners (Colombia). The payments are being received correctly and will be processed when the payment method is live again. Payments processed through binary mode will be rejected automatically.
- resolved May 12, 2026, 06:33 AM UTC
This incident has been resolved.