Mercado Pago incident

COLOMBIA - PSE - High error rate in APPROVAL of Nequi transactions

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Resolved after 1 hour 11 minutes, affecting Payment Processing, on May 6, 2026.

identified May 06, 2026, 07:06 PM UTC

We are experiencing issues affecting the payment processing for payment method PSE (Colombia).

Started
May 06, 2026, 07:06 PM UTC
Resolved
May 06, 2026, 08:18 PM UTC
Duration
1h 11m
Detected by Pingoru
May 06, 2026, 07:06 PM UTC

Affected components

Payment Processing

Update timeline

  1. identified May 06, 2026, 07:06 PM UTC

    We are experiencing issues affecting the payment processing for payment method PSE (Colombia).

  2. resolved May 06, 2026, 08:18 PM UTC

    This incident has been resolved.

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