Mercado Pago experienced a major incident on May 5, 2026 affecting Payment Processing, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing
Update timeline
- identified May 05, 2026, 12:57 PM UTC
The following payment methods are experiencing trouble in payment processing: VISA, HiperCard, American Express, MasterCard, ELO (GetNet). The payments are being received correctly and will be processed when the payment method is live again. Payments processed through binary mode will be rejected automatically.
- resolved May 05, 2026, 04:32 PM UTC
This incident has been resolved.