Mercado Pago incident

BRAZIL - Contingencies

Resolved after 3 hours 34 minutes, affecting Payment Processing, on May 5, 2026.

identified May 05, 2026, 12:57 PM UTC

The following payment methods are experiencing trouble in payment processing: VISA, HiperCard, American Express, MasterCard, ELO (GetNet). The payments are being received correctly and will be processed when the payment method is live again. Payments processed through binary mode will be rejected automatically.

Started
May 05, 2026, 12:57 PM UTC
Resolved
May 05, 2026, 04:32 PM UTC
Duration
3h 34m
Detected by Pingoru
May 05, 2026, 12:57 PM UTC

Affected components

Payment Processing

Update timeline

  1. identified May 05, 2026, 12:57 PM UTC

    The following payment methods are experiencing trouble in payment processing: VISA, HiperCard, American Express, MasterCard, ELO (GetNet). The payments are being received correctly and will be processed when the payment method is live again. Payments processed through binary mode will be rejected automatically.

  2. resolved May 05, 2026, 04:32 PM UTC

    This incident has been resolved.

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