Mend Outage History

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Mend had 17 outages in the last 2 years totaling 98h 21m of downtime — averaging 0.7 incidents per month.

There were 17 Mend outages since August 26, 2024 totaling 98h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mend.io

Minor August 3, 2026

Bitbucket login in Mend Developer Platform App

Detected by Pingoru
Aug 03, 2026, 12:30 PM UTC
Resolved
Aug 03, 2026, 02:41 PM UTC
Duration
2h 11m
Affected: Developer Platform - developer.mend.ioDeveloper Platform - developer.mend.ioDeveloper Platform - developer.mend.ioDeveloper Platform - developer.mend.ioDeveloper Platform - developer.mend.ioDeveloper Platform - developer.mend.ioDeveloper Platform - developer.mend.ioDeveloper Platform - developer.mend.io
Timeline · 2 updates
  1. investigating Aug 03, 2026, 12:30 PM UTC

    Some users may hit a login failure when connecting Bitbucket from the Developer Platform App — after clicking Accept on the Atlassian OAuth consent screen, they get a 500 Internal Server Error. Impact: Bitbucket login only. Scans are unaffected and completing successfully. Other SCMs are unaffected. Status: Engineering is actively working on a fix. We'll update once resolved.

  2. resolved Aug 03, 2026, 02:41 PM UTC

    Issue is resolved now - all users should be able to log in now to the Developer Platform

Read the full incident report →

Major July 29, 2026

Partial outage of Index services

Detected by Pingoru
Jul 29, 2026, 10:59 AM UTC
Resolved
Jul 29, 2026, 01:54 PM UTC
Duration
2h 55m
Affected: Source File Matching and Lookup
Timeline · 2 updates
  1. investigating Jul 29, 2026, 10:59 AM UTC

    We are currently experiencing a partial outage affecting Index services, which began at 08:49 AM UTC. Our team is actively investigating and working to resolve the issue as quickly as possible. We will post further updates as we make progress.

  2. resolved Jul 29, 2026, 01:54 PM UTC

    Index services are fully operational again

Read the full incident report →

Minor July 16, 2026

GHC Repository Integration - Maven with Host Rules resolution degradation

Detected by Pingoru
Jul 16, 2026, 08:27 PM UTC
Resolved
Jul 16, 2026, 11:16 PM UTC
Duration
2h 48m
Affected: github.com Integrationgithub.com Integrationgithub.com Integrationgithub.com Integrationgithub.com Integrationgithub.com Integrationgithub.com Integration
Timeline · 2 updates
  1. investigating Jul 16, 2026, 08:27 PM UTC

    We are currently investigating an issue affecting Maven dependency resolution for Mend for GitHub Cloud customers who have Host Rules configured in their repository settings. Affected customers may see failed or incomplete dependency updates for Maven-based projects. Our engineering team has identified the cause and is actively working on a fix. We will provide updates here as we make progress. We apologize for any inconvenience this may cause.

  2. resolved Jul 16, 2026, 11:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 22, 2026

Mend Developer Platform – Scan Delays

Detected by Pingoru
May 22, 2026, 08:00 PM UTC
Resolved
May 22, 2026, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 22, 2026, 08:06 PM UTC

    We recently experienced delays on the Mend Developer Platform across GitHub.com, Azure DevOps, and Bitbucket, where scans remained in a pending state longer than expected. This issue has been resolved and scans are processing normally.

Read the full incident report →

Critical May 19, 2026

SCA Scan Outage in multiple environments

Detected by Pingoru
May 19, 2026, 08:18 PM UTC
Resolved
May 19, 2026, 08:52 PM UTC
Duration
33m
Affected: Scans ProcessingScans ProcessingScans ProcessingScans ProcessingScans ProcessingScans ProcessingScans Processing
Timeline · 4 updates
  1. investigating May 19, 2026, 08:18 PM UTC

    We are currently investigating an issue affecting Mend CLI and Unified Agent (UA) scans in the saas.mend.io environment. Scans are failing, surfacing to users as: CLI: "Unexpected error while handling request" Unified Agent: "Failed to send request to WhiteSource server: Unexpected error while handling request"

  2. investigating May 19, 2026, 08:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 19, 2026, 08:29 PM UTC

    A fix has been implemented and we are currently monitoring the affected environments to confirm full resolution.

  4. resolved May 19, 2026, 08:52 PM UTC

    This incident has been resolved. SCA scans are functioning normally across all affected environments.

Read the full incident report →

Critical April 1, 2026

SAST scan issues on saas-eu.whitesourcesoftware.com

Detected by Pingoru
Apr 01, 2026, 03:04 AM UTC
Resolved
Apr 01, 2026, 07:42 AM UTC
Duration
4h 38m
Affected: SAST
Timeline · 4 updates
  1. identified Apr 01, 2026, 03:04 AM UTC

    We are currently experiencing a database issue affecting SAST functionality on saas-eu.whitesourcesoftware.com. Impact: SAST scans and related features are temporarily unavailable. Status: The issue has been identified and our infrastructure provider is actively working on a resolution. We will provide updates as the situation progresses. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Apr 01, 2026, 03:19 AM UTC

    SAST DB is operational and shortly all SAST functionalities should be fully working

  3. monitoring Apr 01, 2026, 03:20 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 01, 2026, 07:42 AM UTC

    After extended monitoring period we can confirm SAST functionalities are fully restored and functional.

Read the full incident report →

Minor March 17, 2026

Cloud Native Scans service degradation

Detected by Pingoru
Mar 17, 2026, 04:00 PM UTC
Resolved
Mar 19, 2026, 11:25 AM UTC
Duration
1d 19h
Affected: Cloud Native
Timeline · 7 updates
  1. investigating Mar 17, 2026, 11:17 PM UTC

    We are currently experiencing a degradation in our Cloud Native Scans service due to Azure region capacity constraints. Some scans may be delayed or fail to complete. We are actively investigating and will provide updates as they become available.

  2. identified Mar 17, 2026, 11:47 PM UTC

    The Azure region capacity constraints affecting the Cloud Native Scans service have been mitigated. Scans are now running normally. However, historical reachability data is currently unavailable while we work to restore it. We apologize for the inconvenience and will post further updates on data availabilit.

  3. identified Mar 17, 2026, 11:48 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 18, 2026, 08:24 AM UTC

    Our team is continuing to work on restoring historical reachability data, we will post further updates as soon as possible

  5. identified Mar 18, 2026, 12:23 PM UTC

    Restore process is progressing. A further update will be sent once the restoration is completed

  6. identified Mar 18, 2026, 05:32 PM UTC

    Restore process is still in progress. A further update will be sent once the restoration is completed

  7. resolved Mar 19, 2026, 11:25 AM UTC

    Recent reachability traces (since January 2026) were restored The rest of the history will be restored continuously until it is completed successfully.

Read the full incident report →

Notice March 10, 2026

Outage in saas.whitesourcesoftware.com - Login issues

Detected by Pingoru
Mar 10, 2026, 08:00 PM UTC
Resolved
Mar 10, 2026, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 10, 2026, 10:17 PM UTC

    The saas.whitesourcesoftware.com environment experienced failures when attempting to log in via SAML/SSO authentication in the Mend Platform. Affected users received an "Internal Server Error" when attempting to authenticate. The issue was addressed, login functionality has been fully restored as of 21:56 UTC.

Read the full incident report →

Notice October 2, 2025

Container Scan Delays - All Environments

Detected by Pingoru
Oct 02, 2025, 08:21 PM UTC
Resolved
Oct 02, 2025, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 02, 2025, 08:21 PM UTC

    We experienced a temporary performance issue that affected container scan processing across all environments. The root cause has been identified and corrective actions have been taken to restore normal service. We apologize for the disruption and appreciate your understanding.

Read the full incident report →

Major March 20, 2025

Scan Delays in saas.whitesourcesoftware.com and saas-eu.whitesourcesoftware.com

Detected by Pingoru
Mar 20, 2025, 11:13 AM UTC
Resolved
Mar 20, 2025, 07:24 PM UTC
Duration
8h 10m
Affected: Scans ProcessingScans Processing
Timeline · 5 updates
  1. investigating Mar 20, 2025, 11:13 AM UTC

    We have identified delays with SCA scanning in saas-eu.whitesourcesoftware.com. Our team is currently investigating and will provide more updates to follow.

  2. investigating Mar 20, 2025, 11:56 AM UTC

    The backlog of scans is over but we still experience degraded performance.

  3. identified Mar 20, 2025, 01:27 PM UTC

    The engineering team is working on a fix which should be provided in the following hours.

  4. identified Mar 20, 2025, 04:01 PM UTC

    The scope has been expanded to scan processing in saas.whitesourcesoftware.com. The engineering team is working on a fix which should be provided in the following hours.

  5. resolved Mar 20, 2025, 07:24 PM UTC

    The degraded performance issues for both saas.whitesourcesoftware.com and saas-eu.whitesource.com have been resolved.

Read the full incident report →

Critical March 12, 2025

Outage in saas.whitesourcesoftware.com - scan processing / UI access

Detected by Pingoru
Mar 12, 2025, 04:00 PM UTC
Resolved
Mar 12, 2025, 04:00 PM UTC
Duration
—
Affected: Web Console (UI)Scans ProcessingAPI V1
Timeline · 1 update
  1. resolved Mar 12, 2025, 04:28 PM UTC

    Dear customers and partners, We experienced a temporary performance issue affecting scan processing and accessing the UI in the saas.whitesourcesoftware.com environment. Kindly note that we have identified the root cause and took action to restore the service. We apologize for this temporary service disruption. Matvey Lisov Technical Support Team Leader Mend.io

Read the full incident report →

Minor March 5, 2025

SCA scans delays in app-eu.whitesourcesoftware.com

Detected by Pingoru
Mar 05, 2025, 02:54 PM UTC
Resolved
Mar 05, 2025, 05:06 PM UTC
Duration
2h 12m
Affected: Scans Processing
Timeline · 3 updates
  1. investigating Mar 05, 2025, 02:54 PM UTC

    We have identified delays with SCA scanning in app-eu.whitesourcesoftware.com. Our team is currently investigating and will provide more updates to follow.

  2. identified Mar 05, 2025, 03:22 PM UTC

    Our team has identified the cause of the delays and are working to resolve it. We appreciate your continued patience and apologize for any inconvenience.

  3. resolved Mar 05, 2025, 05:06 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor December 18, 2024

SCA Scans delays on SAAS environment

Detected by Pingoru
Dec 18, 2024, 09:05 AM UTC
Resolved
Dec 18, 2024, 11:31 AM UTC
Duration
2h 25m
Affected: Scans Processing
Timeline · 3 updates
  1. investigating Dec 18, 2024, 09:05 AM UTC

    We have identified a critical issue in SCA scanning in SAAS environment. Our team is currently investigating. More updates to follow.

  2. monitoring Dec 18, 2024, 10:32 AM UTC

    The issue has been resolved. We are now monitoring the system to ensure stability.

  3. resolved Dec 18, 2024, 11:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 11, 2024

Developer Platform EU onboarding

Detected by Pingoru
Dec 11, 2024, 06:56 PM UTC
Resolved
Dec 12, 2024, 02:49 PM UTC
Duration
19h 52m
Timeline · 2 updates
  1. investigating Dec 11, 2024, 06:56 PM UTC

    We are currently experiencing an issue affecting some functionality related to customer onboarding to Developer Platform on EU environment. Our team is actively investigating the matter. We appreciate your patience and will provide updates as they become available

  2. resolved Dec 12, 2024, 02:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2024

SCA scans delays in app.whitesourcesoftware.com

Detected by Pingoru
Oct 21, 2024, 01:48 PM UTC
Resolved
Oct 21, 2024, 02:13 PM UTC
Duration
25m
Affected: Scans Processing
Timeline · 2 updates
  1. identified Oct 21, 2024, 01:48 PM UTC

    We are currently investigating scan delays and timeouts during the policy check step of the UA in the app.whiteourcesoftware.com environment.

  2. resolved Oct 21, 2024, 02:13 PM UTC

    All scan delays have been resolved in app.whitesourcesoftware.com.

Read the full incident report →

Minor September 4, 2024

Performance degradation in saas.whitesourcesoftware.com

Detected by Pingoru
Sep 04, 2024, 09:47 AM UTC
Resolved
Sep 04, 2024, 12:25 PM UTC
Duration
2h 37m
Affected: Scans ProcessingAPI V1API V2github.com Integration
Timeline · 4 updates
  1. investigating Sep 04, 2024, 09:47 AM UTC

    Users may experience slowness in scans, API calls and developer platform.

  2. identified Sep 04, 2024, 10:07 AM UTC

    We are working to resolve the issue.

  3. monitoring Sep 04, 2024, 10:30 AM UTC

    Issue has been resolved and we are monitoring the system.

  4. resolved Sep 04, 2024, 12:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 26, 2024

Potential Scan Failures Due to Database Misconfiguration

Detected by Pingoru
Aug 26, 2024, 01:35 PM UTC
Resolved
Aug 26, 2024, 07:40 PM UTC
Duration
6h 5m
Affected: Scans Processing
Timeline · 3 updates
  1. identified Aug 26, 2024, 01:35 PM UTC

    We are currently addressing a database misconfiguration in saas.mend.io that may cause scan failures for some customers in the coming hours. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and are committed to minimizing the impact. We will provide further updates as the situation progresses. Thank you for your patience and understanding.

  2. monitoring Aug 26, 2024, 07:07 PM UTC

    Issue was resolved - All failed scans are going to reprocessed

  3. resolved Aug 26, 2024, 07:40 PM UTC

    Incident was resolved

Read the full incident report →