Memsource Outage History
Memsource is up right nowMemsource had 53 outages in the last 2 years totaling 863h 30m of downtime — averaging 2.2 incidents per month.
There were 53 Memsource outages since September 25, 2024 totaling 863h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded Performance of Phrase (EU & US) starting on July 16, 2026 17:24 CEST
Affected: Identity management - IDM (EU)Identity management - IDM (US)
Timeline · 6 updates
- investigating Jul 16, 2026, 03:47 PM UTC
We are currently investigating an issue affecting our Metrics service that may result in duplicated metrics consumption for some customers. Our team is actively working to identify the affected components and determine the root cause. We will provide further updates as more information becomes available.
- identified Jul 16, 2026, 04:29 PM UTC
We have identified the root cause as instability on a specific broker, which is causing repeated consumer group rebalancing in our Metrics service and leading to duplicate processing of metric updates. This may result in some customers experiencing incorrect consumption calculations or unexpected account blocking. We continue working on a fix.
- monitoring Jul 16, 2026, 05:31 PM UTC
We have stopped the progression of the issue and are now working to identify the full scope of impact, including which organizations are affected or blocked. Affected accounts will be prioritized for resolution through a deduplication process, though this will take some time to complete.
- identified Jul 16, 2026, 07:04 PM UTC
We have successfully deduplicated metrics consumption for all blocked organizations. We are continuing work to develop per-organization deduplication tooling to ensure accurate billing cycle data, with the full team scaling these fixes tomorrow morning.
- monitoring Jul 17, 2026, 01:02 PM UTC
We continue to make progress resolving the duplicated metrics consumption issue first identified on July 16. The root cause has been identified and addressed. Since our last update, our team has corrected the duplicated data for all previously blocked accounts. We are now working through a remaining set of affected accounts and expect this cleanup to continue over the coming days. No further duplication is occurring, this work addresses historical data only.
- resolved Jul 20, 2026, 12:07 PM UTC
This incident has been resolved.
Performance Disruption of Phrase Orchestrator (EU) on July 16, 2026 between 4:07 PM CEST and 5:32 PM CEST
Affected: Workflow Builder
Timeline · 5 updates
- investigating Jul 16, 2026, 02:49 PM UTC
We are currently investigating an issue affecting Phrase Orchestrator. We are working to identify the root cause and will provide further updates as soon as more information is available.
- investigating Jul 16, 2026, 03:27 PM UTC
We are continuing to investigate this issue.
- identified Jul 16, 2026, 03:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 16, 2026, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 04:12 PM UTC
Orchestrator (EU) is available again since 5:32 PM CEST. All pending executions are being processed. This incident has been resolved.
Degraded Performance of Translation center in Phrase Strings (EU & US) between July 10, 2026 16:21 CEST and July 10, 2026 17:13 CEST
Affected: Translation centerTranslation center
Timeline · 3 updates
- investigating Jul 10, 2026, 02:24 PM UTC
We are currently investigating an issue affecting the Translation Center in Phrase Strings (EU and US regions), where strings are failing to load. Our engineering team has identified a potential cause and is actively working to resolve it. We will provide further updates as our investigation progresses.
- monitoring Jul 10, 2026, 02:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2026, 03:24 PM UTC
This incident has been resolved.
Degraded performance of TMS Project Management Component
Affected: Project management
Timeline · 3 updates
- investigating Jul 08, 2026, 12:57 PM UTC
We are getting reports from users about jobs disappearing from projects and we are currently investigating the issue.
- monitoring Jul 08, 2026, 01:08 PM UTC
The issue has been identified, a fix was implemented and we are monitoring the situation.
- resolved Jul 08, 2026, 01:55 PM UTC
The incident has been resolved.
Performance Disruption of Phrase TMS CAT Web Editor on July 7, 2026
Affected: CAT web editor
Timeline · 3 updates
- investigating Jul 07, 2026, 08:34 AM UTC
We are currently investigating issues with CAT Web Editor.
- monitoring Jul 07, 2026, 08:59 AM UTC
The issue has been identified, a fix was implemented and we are monitoring the situation.
- resolved Jul 07, 2026, 09:27 AM UTC
The incident has been resolved.
TEST - Please ignore
Affected: Legacy Workflow Engine
Timeline · 3 updates
- investigating Jun 29, 2026, 07:30 AM UTC
Hi everyone, this is a test. Please ignore, thank you!
- identified Jun 29, 2026, 08:05 AM UTC
Hi everyone, this is a test. Please ignore, thank you!
- resolved Jun 29, 2026, 08:09 AM UTC
This incident has been resolved.
Test - Please ignore
Affected: Legacy Workflow Engine
Timeline · 1 update
- investigating Jun 26, 2026, 07:31 AM UTC
Hello everyone, this is a test. Please ignore, thank you!
Degraded Performance of Phrase Strings (EU) on June 22, 2026 from 12:52 PM CET to 02:57 PM CET
Affected: Translation center
Timeline · 6 updates
- investigating Jun 22, 2026, 11:20 AM UTC
We are currently investigating an issue affecting Branches functionality in Phrase Strings for customers on our EU data center. Operations on branches may be failing or returning unexpected results. Our engineering team is actively looking into the root cause and will provide further updates as soon as more information is available.
- investigating Jun 22, 2026, 11:57 AM UTC
We are continuing to investigate this issue.
- identified Jun 22, 2026, 12:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 22, 2026, 12:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 22, 2026, 01:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 22, 2026, 01:07 PM UTC
This incident has been resolved.
Performance Disruption of Phrase TMS (EU & US) on June 3 from 16:39 to 17:02 CEST
Affected: AnalyticsAPICAT web editorConnectorsFile processingMachine translationProject managementTerm baseTranslation memory
Timeline · 3 updates
Degraded Performance of Phrase TMS (EU) on May 27, 2026 starting at 8:33 PM CEST
Affected: File processing
Timeline · 4 updates
- investigating May 27, 2026, 08:19 PM UTC
We are currently investigating delays in some tasks like job creation, QA and analysis.
- investigating May 27, 2026, 09:30 PM UTC
We are continuing to investigate this issue.
- monitoring May 27, 2026, 11:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2026, 09:20 AM UTC
This incident has been resolved.
Degraded Performance of Phrase Analytics (TMS) and Phrase Data between May 4, 2026 and May 26, 2026
Affected: AnalyticsAnalytics
Timeline · 5 updates
Degraded Performance of Phrase Strings Analytics on May 7, 2026 starting at 6:00 PM CEST
Timeline · 1 update
- resolved May 19, 2026, 02:59 PM UTC
We identified an issue that caused delayed data processing in Strings Analytics. As a result, some customers may have seen stale or delayed analytics data. A fix has been implemented and reprocessing has been started, but some affected tables are large, so backlog processing is still catching up. Customers may continue to see delayed or stale data until processing is fully completed.
Performance Disruption of Phrase TMS (EU) on May 13, 2026 between 2:12 PM CET and 2:31 PM CET
Affected: AnalyticsAPICAT web editorConnectorsFile processingMachine translationProject managementTerm baseTranslation memory
Timeline · 1 update
- resolved May 13, 2026, 01:49 PM UTC
This incident has been resolved.
Performance Disruption of Phrase TMS CAT Term Base (EU) on February 23, 2026 between 1:27 PM CET and 1:48 PM CET
Timeline · 1 update
- resolved Feb 25, 2026, 12:58 PM UTC
A temporary spike in backend load caused performance disruption and brief unavailability of the Termbase service in the EU production environment. The issue was automatically mitigated, and we are continuing our analysis and implementing preventive measures to reduce the likelihood of recurrence.
Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine between February 05, 05:38 PM CEST and February 05, 08:13 PM CEST
Affected: Legacy Workflow Engine
Timeline · 7 updates
Performance Disruption of Phrase TMS CAT Web Editor and Project Management (EU) on January 29, 2026 between 4:56 PM CET and 5:46 PM CET
Affected: CAT web editorProject management
Timeline · 4 updates
Performance Disruption of Phrase TMS (EU) Project Management component between January 27, 2026, 10 AM UTC and 5:38 PM UTC
Affected: Project management
Timeline · 6 updates
Performance Disruption of Phrase Portal (EU) between January 15, 2026, 04:15 PM UTC and 06:03 PM UTC
Affected: Phrase Portal (EU)
Timeline · 7 updates
Degraded Performance of Phrase Orchestrator (US) Workflow Engine between January 09, 04:01 PM CEST and January 09, 05:49 PM CEST
Affected: Legacy Workflow Engine
Timeline · 3 updates
- investigating Jan 09, 2026, 04:17 PM UTC
Newly published workflows may experience delayed execution. We are actively investigating the issue.
- monitoring Jan 09, 2026, 04:50 PM UTC
We have restored partial functionality; the team is closely monitoring the system while exploring a permanent fix.
- resolved Jan 09, 2026, 04:56 PM UTC
This incident has been resolved.
Degraded Performance of Phrase TMS (EU) CAT Web Editor Component between December 29, 2025 09:50 AM CET and December 29, 2025 08:00 PM CET
Affected: CAT web editor
Timeline · 3 updates
- investigating Dec 29, 2025, 02:37 PM UTC
The CAT Web Editor is currently experiencing long loading times. Our engineers are investigating the issue.
- monitoring Dec 29, 2025, 06:26 PM UTC
A fix has been implemented, and we are monitoring the situation.
- resolved Dec 30, 2025, 08:25 AM UTC
This incident has been resolved.
Degraded Performance of Phrase TMS (EU) Term Base Component between December 9, 2025 04:10 AM CET and December 15, 2025 07:47 PM CET
Affected: Term base
Timeline · 8 updates
Degraded Performance of Phrase TMS (EU) Term Base Component between 08:39 AM CET and 09:08 AM CET on December 10
Timeline · 1 update
- resolved Dec 10, 2025, 08:31 AM UTC
Some users might have experienced availability or performance issues with term bases in Phrase TMS.
Degraded Performance of Phrase (US) components between October 20, 10:08 AM CEST and October 20, 02:47 PM CEST
Affected: Translation centerAnalyticsWorkflow BuilderRepo syncAPILegacy Workflow EngineCAT web editorOTAEmail deliveryConnectorsFile processingOrderingIn-context editorMachine translationAPIProject managementTerm baseTranslation memoryIdentity management - IDM (US)
Timeline · 2 updates
- monitoring Oct 20, 2025, 01:16 PM UTC
We are aware that we have an issue across multiple Phrase services. Issue is related to the upstream partner outage. Our engineering team is actively working to ensure minimal disruption. Thank you for your patience.
- resolved Oct 20, 2025, 03:30 PM UTC
This incident has been resolved.
Degraded Performance of Phrase Orchestrator (EU & US) Workflow Engine Component between October 10, 10:10 AM CEST and October 10, 01:00 PM CEST
Affected: Legacy Workflow EngineLegacy Workflow Engine