Membership.io incident
Payment Status and Account Access Reporting Error
Resolved after 22 hours 12 minutes, on July 30, 2025.
Fix Implemented Issues resolved we are monitoring the resolution for any other issues.
Update timeline
- identified Jul 30, 2025, 03:37 PM UTC
Please be advised some users may have seen a reporting error in cancelled member accounts reporting as being given "lifetime access" We are working on a resolution and will have services and status reporting correctly as soon as possible.
- monitoring Jul 30, 2025, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 30, 2025, 05:10 PM UTC
We have implemented a fix for the issue and are monitoring its progress. The resolution period is longer for those with larger audiences. We appreciate your patience.
- monitoring Jul 30, 2025, 10:12 PM UTC
Fix Implemented Issues resolved we are monitoring the resolution for any other issues.
- resolved Jul 31, 2025, 01:50 PM UTC
This incident has been resolved.
Your product runs on more than Membership.io
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services