Memberful incident
Issue with upstream provider delaying email delivery
Resolved after 19 hours 31 minutes, affecting Platform, on December 17, 2022.
Our upstream provider has resolved the incident and all emails are being delivered normally.
Affected components
Update timeline
- monitoring Dec 17, 2022, 01:07 AM UTC
We're still experiencing a delay in email delivery due to an issue with our upstream provider. They are still processing and sending emails, but with a large delay. They are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.
- monitoring Dec 17, 2022, 05:26 AM UTC
Our upstream provider has identified the root cause of the issue and is working on full mitigation. The provider is continuing to send emails and working through the queues. We will update more as we have more information.
- resolved Dec 17, 2022, 08:39 PM UTC
Our upstream provider has resolved the incident and all emails are being delivered normally.
Your product runs on more than Memberful
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services