Meltwater experienced a minor incident on May 5, 2025 affecting Search and Reports, lasting 20h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2025, 04:00 PM UTC
We are currently experiencing an issue with loading Engage and Social Connections. This impacts Publisher, Conversations and Measure. Engineering is aware of this and is currently investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.
- identified May 05, 2025, 04:28 PM UTC
Our Engineering team has resolved the underlying issue affecting Engage and Social Connections. We will continue to monitor and provide updates accordingly. We apologize for the inconvenience and thank you for your patience.
- resolved May 06, 2025, 12:41 PM UTC
After a period of monitoring, this issue is now resolved. Engage and Social Connections continue to function as expected.