Meltwater experienced a major incident on May 7, 2025 affecting Search and Reports, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2025, 09:52 AM UTC
We are currently experiencing issues with opening Premium Content articles from the platform, newsletter and daily digest. Our engineering team is aware of the issue and are investigating at the moment. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.
- investigating May 07, 2025, 11:07 PM UTC
Engineering continues to work towards resolving this issue. Users may still experience an issue with opening premium content via Monitor. We will continue to monitor this issue closely and provide updates accordingly.
- monitoring May 08, 2025, 04:03 AM UTC
Our Engineering team has resolved the issue affecting Premium Content. All Premium Content continues to open from the platform as expected. We will continue to monitor and provide updates accordingly.
- resolved May 08, 2025, 02:32 PM UTC
After a period of monitoring, this issue is now resolved. Users are able to access Premium Content as expected.