Meltwater experienced a critical incident on May 15, 2025 affecting Application and Search and 1 more component, lasting 22h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2025, 10:35 PM UTC
We are currently experiencing an issue affecting Explore searches, which is also impacting Monitor, Newsletters, Analyze and Reports. Our Engineering team is actively investigating and working on a resolution. We apologize for the inconvenience and appreciate your patience. We will provide updates accordingly.
- monitoring May 15, 2025, 10:51 PM UTC
The issue affecting Explore has been addressed by our Engineering team and the platform is operating as expected. We will continue to monitor the application and provide updates accordingly.
- resolved May 16, 2025, 08:48 PM UTC
After a period of monitoring, this issue is now resolved. Explore searches continue to function as expected.