Meltwater experienced a major incident on May 20, 2025 affecting Application and Search and 1 more component, lasting 12h 3m. The incident has been resolved; the full update timeline is below.
Affected components
ApplicationSearchReports
Update timeline
- investigating May 20, 2025, 03:13 AM UTC
We are experiencing an issue receiving the latest Kinetiq Radio content. We have reached out to our third-party vendor regarding the same and we are working with them. We apologize for any inconvenience caused, and thank you for your patience.
- investigating May 20, 2025, 06:43 AM UTC
Our Engineering team is still working with our third-party provider to resolve this issue. We apologize for any inconvenience caused, and we will provide updates accordingly.
- resolved May 20, 2025, 03:17 PM UTC
After a period of monitoring, this issue is now resolved. Kinetiq Radio content continues to flow into the platform as expected.