Meltwater experienced a minor incident on May 31, 2025, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 31, 2025, 01:32 PM UTC
We are currently experiencing an issue with receiving the latest Kinetiq content from our provider. This may result in delays or no data for TV, Radio, Podcasts, and Promotional/Ad content. Our Engineering team has already contacted our vendor to address this issue, and we are actively working with them to resolve it. We apologize for any inconvenience this may cause and will provide updates as they become available.
- identified Jun 01, 2025, 07:27 AM UTC
Our Engineering team has resolved the issue of the delay in retrieving the latest Kinetiq content. TV, Radio, Podcasts, and Promotional/Ad content from Kinetiq is now flowing into the platform as expected. We will continue to monitor and provide updates accordingly.
- monitoring Jun 01, 2025, 11:40 PM UTC
This issue has been resolved now. TV, Radio, Podcasts, and Promotional/Ad content from Kinetiq is flowing in as expected. We will continue to monitor and provide updates accordingly.
- resolved Jun 02, 2025, 07:15 AM UTC
After a period of monitoring, this issue is now resolved. TV, Radio, Podcasts, and Promotional/Ad content from Kinetiq is flowing in as expected.