Meltwater experienced a minor incident on June 10, 2025 affecting Application and Search and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 06:08 PM UTC
We are currently investigating an issue affecting login to the MI application. Some users are being unexpectedly prompted to scan a QR code, which is preventing successful access. Our Engineering team is actively working to identify the root cause and implement a resolution. We will provide further updates as they become available. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
- identified Jun 10, 2025, 06:19 PM UTC
The login issue affecting the MI application has now been resolved. Users should no longer be prompted to scan a QR code and can log in as expected. We will continue to monitor the situation to ensure stability. Thank you for your patience while we worked to restore access.
- resolved Jun 10, 2025, 09:18 PM UTC
After a period of monitoring, we can confirm that the login issue affecting the MI application has been fully resolved. Users are able to log in without being prompted for additional authentication, and the system is operating normally.