Meltwater experienced a major incident on June 12, 2025 affecting Application and Search and 1 more component, lasting 15h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 08:43 PM UTC
We are currently experiencing issues within the Media Intelligence platform. Users may encounter problems publishing YouTube content in Engage as well as failures replying in Conversations to Google Business and YouTube comments. Our Engineering team is actively investigating, and the issue appears to be related to instability with one of our third-party providers. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
- investigating Jun 13, 2025, 01:06 AM UTC
Our Engineering team is still working with our third-party provider to resolve this issue. Some users may continue to encounter problems publishing YouTube content in Engage, as well as failures replying in Conversations to Google Business and YouTube comments. We apologize for the inconvenience and will continue to provide updates accordingly.
- monitoring Jun 13, 2025, 02:42 AM UTC
The issue affecting publishing to YouTube in Engage and replying to Google Business and YouTube comments in Conversations has been resolved. Our Engineering team will continue to monitor the platform to ensure stability. Thank you for your patience.
- resolved Jun 13, 2025, 11:46 AM UTC
Engage publishing to YouTube and replying to Google Business continues to work as expected.