Meltwater API experienced a critical incident on August 20, 2026 affecting API endpoints and Content Stream and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 10:23 AM UTC
We are currently investigating an issue affecting search. Customers may experience errors when running searches, or searches may fail to load. Our team is actively working to identify and resolve the issue. We will continue to provide updates accordingly.
- monitoring Aug 20, 2026, 12:13 PM UTC
Our engineering team has resolved the issue affecting searches. Searches should now load as expected, and users should no longer experience errors when running searches. We are now monitoring the situation closely and will continue to provide updates accordingly.
- resolved Aug 21, 2026, 11:26 AM UTC
After a period of monitoring, this issue has been resolved. Searches are now loading as expected.