Meltwater API experienced a minor incident on October 29, 2025 affecting API endpoints and Content Stream and 1 more component, lasting 16d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 09:07 AM UTC
We are experiencing an issue where users may not be able to use the API. Engineering is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
- identified Oct 29, 2025, 04:35 PM UTC
Our Engineering team has implemented a fix to stabilize the issue, and Explore searches are now loading as expected. Users should be able to use the API as expected. The team is continuing to work on a permanent solution, and we will share updates as they become available.
- monitoring Oct 30, 2025, 04:07 PM UTC
Explore searches are functioning as expected, and the system remains stable. Users should now be able to use the API without any issues. Our team will continue to monitor performance closely and provide updates as needed. Thank you for your patience and understanding.
- investigating Nov 03, 2025, 04:15 PM UTC
We are experiencing an issue where users may not be able to use the API. Engineering is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
- monitoring Nov 05, 2025, 08:42 AM UTC
Explore searches are functioning as expected, and the system remains stable. Users should now be able to use the API without any issues. Our team will continue to monitor performance closely and provide updates as needed. Thank you for your patience and understanding.
- monitoring Nov 07, 2025, 09:54 AM UTC
API continues to function as expected. Our team will continue to monitor performance closely and provide updates accordingly. Thank you for your patience and understanding.
- investigating Nov 11, 2025, 08:47 AM UTC
We are experiencing an issue where users may not be able to use the API. Engineering is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
- monitoring Nov 11, 2025, 05:03 PM UTC
Explore searches are now functioning as expected, and the system remains stable. Users should be able to use the API without any issues. We will continue to monitor performance closely and provide updates as needed. Thank you for your patience and understanding.
- monitoring Nov 12, 2025, 04:29 PM UTC
The API has continued to remain stable, and Explore searches are functioning as expected. Users should experience normal API performance. We will maintain close monitoring to ensure ongoing stability. Thank you for your continued patience and understanding.
- resolved Nov 14, 2025, 03:01 PM UTC
After a period of monitoring, this issue is now resolved. The API continues to function as expected. Thank you for your patience.