Meltwater API incident

API Degradation

Minor Resolved View vendor source →

Meltwater API experienced a minor incident on November 18, 2025 affecting API endpoints and Meltwater API Listening Analytics and 1 more component, lasting 23h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 04:41 PM UTC
Resolved
Nov 19, 2025, 04:09 PM UTC
Duration
23h 27m
Detected by Pingoru
Nov 18, 2025, 04:41 PM UTC

Affected components

API endpointsMeltwater API Listening AnalyticsMeltwater API Listening Exports

Update timeline

  1. investigating Nov 18, 2025, 04:41 PM UTC

    We are experiencing an issue where users may not be able to use the API. Engineering is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.

  2. monitoring Nov 18, 2025, 05:35 PM UTC

    Our Engineering team has resolved this issue. The Meltwater API is now functioning as expected. We will continue to monitor performance closely and provide updates as needed. Thank you for your patience and understanding.

  3. resolved Nov 19, 2025, 04:09 PM UTC

    After a period of monitoring, this issue is now resolved. The API continues to function as expected. Thank you for your patience.