Bell Canada Experiencing Major Outages

Update timeline

1. monitoring May 21, 2025, 01:50 PM UTC

   Bell Canada is reportedly completely down for thousands of users Internet, Mobile, Phone Services right now. This is not directly impacting our services, however do to the impact many of our customers which are utilizing gateways to our servers, we are monitoring this closely and remain at service for our customers.

2. resolved May 21, 2025, 02:12 PM UTC

   This morning at approximately 9:19 a.m., Bell Canada began experiencing packet loss affecting both residential and commercial Internet customers. By 9:20 a.m., Bell’s Internet service had gone completely offline, disrupting connectivity for a significant number of users. At 9:23 a.m., mobile cellular and data services were also impacted, with many users reporting "SOS" or no service on their devices. By 9:57 a.m., both Internet and mobile services were restored for most users. As of the time of this update, Bell Canada has not released an official statement regarding the cause of the outage. Impact on Melo Technology Services: While our core infrastructure remained unaffected, some customers experienced difficulty accessing our services due to reliance on Bell gateway connections. We actively monitored the situation throughout the incident and confirmed full service availability from our end during the Bell outage window. Resolution: Normal service appears to have resumed. The situation is now considered resolved, and this ticket is being closed. We will continue to monitor for any residual issues and will advise if Bell provides an official explanation. Thank you for your patience and understanding. — Melo Technology Support Team