Notice of Service Disruption – Videotron Internet

Update timeline

1. investigating Jul 11, 2025, 02:16 PM UTC

   We are currently aware of reports indicating internet service interruptions affecting customers using Videotron internet. This ticket has been opened to facilitate ongoing monitoring and communication regarding the situation. We are awaiting further updates from Videotron and will post any new information here as it becomes available.

2. monitoring Jul 11, 2025, 02:19 PM UTC

   During our investigation, we have observed hundreds of similar outage reports affecting Videotron internet users. We remain on hold, awaiting confirmation and an estimated time for resolution from a Videotron engineer. We will continue to monitor the situation and share updates as they become available.

3. resolved Jul 11, 2025, 02:37 PM UTC

   Although we were unable to reach a Videotron engineer and remain on hold, we have confirmed that all affected customers under our care have had their internet service restored. As a result, we are no longer actively monitoring this outage and will now be closing this ticket. If you have any further questions, concerns, or ongoing issues related to Videotron internet service, we recommend contacting Videotron directly. Thank you for your patience and understanding.