Resolved after 5 hours 42 minutes, affecting Helix, on May 5, 2022.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified May 05, 2022, 03:13 AM UTC
We are currently experiencing a minor glitch with Helix. The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. The issue is related to scan previews, under some circumstances documents uploaded can fail to preview. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- identified May 05, 2022, 03:13 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 05, 2022, 08:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2022, 08:55 AM UTC
This incident has been resolved.
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