MedicalDirector incident
3rd Party Service Degradation - ePrescribing: Partial Outage (P2)
Resolved after 21 hours 10 minutes, affecting Helix and MD Clinical and 1 more, on August 23, 2022.
A fix has been implemented by eRx and ePrescriptions are expected to work as usual. This incident has been resolved.
Affected components
Update timeline
- monitoring Aug 23, 2022, 02:24 AM UTC
We are currently experiencing issues with the Electronic Prescribing feature. The issue has been identified and our engineering and operations teams are working hard to resolve it. Every effort is being made to minimise the duration and impact. We will send an update as more information becomes available. We apologise for any inconvenience this limitation to Helix features has caused.
- resolved Aug 23, 2022, 11:34 PM UTC
A fix has been implemented by eRx and ePrescriptions are expected to work as usual. This incident has been resolved.
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