MedicalDirector incident
3rd Party Service Degradation - ePrescribing: Partial Outage (P2)
Resolved after 4 days 2 hours, affecting Helix and MD Clinical and 1 more, on September 2, 2022.
Mitigation and remediation steps were implemented by eRx. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the situation.
Affected components
Update timeline
- investigating Sep 02, 2022, 05:26 AM UTC
We are currently experiencing issues with the Electronic Prescribing feature. The issue has been identified and our engineering and operations teams are working hard to resolve it. Every effort is being made to minimise the duration and impact. We will send an update as more information becomes available. We apologise for any inconvenience this limitation to Helix features has caused.
- monitoring Sep 05, 2022, 03:11 AM UTC
Mitigation and remediation steps were implemented by eRx. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the situation.
- resolved Sep 06, 2022, 07:34 AM UTC
This incident has been resolved.
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