MedicalDirector incident
3rd Party Service Degradation - ePrescribing: Partial Outage (P2)
Resolved after 1 day, affecting Helix and MD Clinical and 1 more, on September 15, 2022.
Mitigation and remediation steps were implemented by eRx. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
Affected components
Update timeline
- investigating Sep 15, 2022, 02:04 AM UTC
We are currently experiencing issues with the Electronic Prescribing feature. Our engineering and operations teams are working hard to resolve it. Every effort is being made to minimise the duration and impact. We will send an update as more information becomes available. We apologise for any inconvenience this limitation to Helix features has caused.
- monitoring Sep 15, 2022, 02:52 AM UTC
Mitigation and remediation steps were implemented by eRx. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
- resolved Sep 16, 2022, 02:52 AM UTC
This incident has been resolved.
Your product runs on more than MedicalDirector
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services