Helix: Major Outage (P1) - Monitoring

Update timeline

1. identified Oct 05, 2022, 10:16 PM UTC

   We are currently experiencing a partial outage with Helix. The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. The issue is related to Appointment Book and Immunisations. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

2. identified Oct 05, 2022, 10:34 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 05, 2022, 10:36 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Oct 05, 2022, 10:46 PM UTC

   The issue is identified as being in Microsoft Azure and their Key Vault product refusing connections. A support request has been raised with Microsoft. In the meantime, we are investigating ways to by-pass this issue without Microsoft's intervention.

5. identified Oct 05, 2022, 11:35 PM UTC

   Microsoft escalated the issue internally and we are now actively working with them on the resolution of the issue.

6. monitoring Oct 06, 2022, 02:07 AM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Oct 10, 2022, 12:58 AM UTC

   This incident has been resolved.