Resolved after 1 day, affecting Helix and MD Clinical and 1 more, on October 17, 2022.
Mitigation and remediation steps were implemented by eRx. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
Affected components
Update timeline
- identified Oct 17, 2022, 04:00 AM UTC
We are currently experiencing issues with the Electronic Prescribing feature. We are working hard with eRx to resolve it. Every effort is being made to minimise the duration and impact. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- monitoring Oct 17, 2022, 10:06 PM UTC
Mitigation and remediation steps were implemented by eRx. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
- resolved Oct 18, 2022, 04:02 AM UTC
This incident has been resolved.
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