MedicalDirector incident
Helix (Billing): Partial Outage (P2) - Identified
Resolved after 2 hours 49 minutes, affecting Helix, on October 26, 2022.
We are currently experiencing a partial outage with Helix billing workflow. The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
Affected components
Update timeline
- identified Oct 26, 2022, 08:26 AM UTC
We are currently experiencing a partial outage with Helix billing workflow. The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- resolved Oct 26, 2022, 11:16 AM UTC
This incident has been resolved with the Helix release.
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