MedicalDirector incident

Smart: Full Outage (P1) - Identified

Resolved after 6 days 11 hours, affecting Smart, on October 25, 2022.

identified Oct 27, 2022, 12:23 AM UTC

As a result of our investigation we are updating some of the metrics within our dashboards, unfortunately you will not be able to login at this time. We hope to have this completed soon

Started
Oct 25, 2022, 01:00 PM UTC
Resolved
Nov 01, 2022, 12:51 AM UTC
Duration
6d 11h
Detected by Pingoru
Oct 25, 2022, 01:00 PM UTC

Affected components

Smart

Update timeline

  1. identified Oct 26, 2022, 03:11 AM UTC

    We are currently experiencing a full-service outage with Smart. The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

  2. identified Oct 27, 2022, 12:23 AM UTC

    As a result of our investigation we are updating some of the metrics within our dashboards, unfortunately you will not be able to login at this time. We hope to have this completed soon

  3. resolved Nov 01, 2022, 12:51 AM UTC

    The maintenance on Smart is now complete and the service back online.

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