MedicalDirector incident
3rd Party Service Degradation - Electronic Prescribing (P2)
Resolved after 23 hours 47 minutes, affecting Helix and MD Clinical and 1 more, on October 31, 2022.
Mitigation and remediation steps were implemented by the joint MedicalDirector and eRx teams. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
Affected components
Update timeline
- investigating Oct 31, 2022, 03:57 AM UTC
We are currently experiencing issues with the Electronic Prescribing feature related to jointly managed infrastructure with our partner eRx. Both teams are working hard to resolve the issue. Every effort is being made to minimise the duration and impact. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- monitoring Oct 31, 2022, 08:31 AM UTC
Mitigation and remediation steps were implemented by the joint MedicalDirector and eRx teams. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
- resolved Nov 01, 2022, 03:44 AM UTC
This incident has been resolved.
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