MedicalDirector incident
3rd Party Service Degradation - Electronic Prescribing (P2)
Resolved after 18 hours 31 minutes, affecting Helix and MD Clinical and 1 more, on December 6, 2022.
Following reports of an incident with ePrescribing, we have been implementing remediation steps to the ePrescribing capabilities of Helix and MDClinical. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
Affected components
Update timeline
- monitoring Dec 06, 2022, 04:30 AM UTC
Following reports of an incident with ePrescribing, we have been implementing remediation steps to the ePrescribing capabilities of Helix and MDClinical. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
- resolved Dec 06, 2022, 11:02 PM UTC
This incident has been resolved.
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