MedicalDirector incident
3rd Party Service Degradation - Electronic Prescribing (P2)
Resolved after 1 hour 45 minutes, affecting Helix and MD Clinical and 1 more, on December 12, 2022.
We are currently experiencing issues with the Electronic Prescribing feature related to jointly managed infrastructure with our partner eRx. Our team is working hard to resolve the issue. Every effort is being made to minimise the duration and impact. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
Affected components
Update timeline
- investigating Dec 12, 2022, 11:26 PM UTC
We are currently experiencing issues with the Electronic Prescribing feature related to jointly managed infrastructure with our partner eRx. Our team is working hard to resolve the issue. Every effort is being made to minimise the duration and impact. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- resolved Dec 13, 2022, 01:11 AM UTC
This incident has been resolved.
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