MedicalDirector incident
Helix (Microsoft Azure): Full Outage (P1) - Identified
Resolved after 13 hours 26 minutes, affecting Helix, on January 25, 2023.
Microsoft has started to show recovery signals and users should also be seeing signs of recovery at this moment. We are continuing to monitor for any further issues. Once Microsoft has verified the fix, we'll resolve the incident.
Affected components
Update timeline
- identified Jan 25, 2023, 07:55 AM UTC
Microsoft reported an outage in Australia region affecting MedicalDirector Helix. Some Helix users may be experiencing issues such as being unable to login or slowness due to the Microsoft Azure outage. Our engineering and operations teams are working with Microsoft to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- identified Jan 25, 2023, 08:18 AM UTC
Microsoft has started to show recovery signals and users should also be seeing signs of recovery at this moment. Once Microsoft has verified the fix, we'll resolve the incident.
- monitoring Jan 25, 2023, 11:04 AM UTC
Microsoft has started to show recovery signals and users should also be seeing signs of recovery at this moment. We are continuing to monitor for any further issues. Once Microsoft has verified the fix, we'll resolve the incident.
- resolved Jan 25, 2023, 09:21 PM UTC
Microsoft confirmed this incident is now resolved.
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