MedicalDirector incident
3rd Party Service Degradation - Electronic Prescribing (P2)
Resolved after 18 hours 24 minutes, affecting eRx and MD Exchange (ePrescribing, MDClinical Secure Messaging), on August 10, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Aug 10, 2023, 06:17 AM UTC
We are currently experiencing a partial outage with Electronic Prescribing. The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. The issue is related to ePrescribing. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- monitoring Aug 10, 2023, 07:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 11, 2023, 12:42 AM UTC
We are no longer seeing degraded performance for Electronic Prescriptions.
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