Resolved after 10 days 20 hours, affecting eRx and MD Exchange (ePrescribing, MDClinical Secure Messaging), on August 12, 2023.
We are no longer seeing degraded performance for Electronic Prescriptions. This incident has been resolved.
Affected components
Update timeline
- investigating Aug 12, 2023, 03:42 AM UTC
We are currently experiencing a partial outage with Electronic Prescribing. Customers might experience intermittent timeouts when sending Electronic Prescribing The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- monitoring Aug 17, 2023, 01:19 AM UTC
Mitigation and remediation steps were implemented by our engineering and operations teams. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
- resolved Aug 23, 2023, 12:39 AM UTC
We are no longer seeing degraded performance for Electronic Prescriptions. This incident has been resolved.
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