Resolved after 37 minutes, affecting Helix and Helix Multi-factor Authentication and 1 more, on September 27, 2023.
We are currently experiencing a full-service outage with Helix. The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. All Helix function are impacted. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
Affected components
Update timeline
- identified Sep 27, 2023, 11:00 PM UTC
We are currently experiencing a full-service outage with Helix. The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. All Helix function are impacted. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- resolved Sep 27, 2023, 11:38 PM UTC
This incident has been resolved.
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