MedicalDirector incident
EPrescribing - Helix : Partial Outage (P2) - Identified
Resolved after 2 hours 46 minutes, affecting Helix, on October 3, 2023.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- identified Oct 03, 2023, 10:42 PM UTC
We are currently experiencing a partial outage with Helix. The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. The issue is related to ePrescribing. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- identified Oct 03, 2023, 10:42 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 04, 2023, 01:28 AM UTC
This incident has been resolved.
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