Resolved after 3 hours 18 minutes, affecting Helix, on October 4, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Oct 04, 2023, 08:21 PM UTC
We are currently experiencing a full-service outage with Helix. The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. The issue is related to login. We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- monitoring Oct 04, 2023, 09:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 04, 2023, 11:39 PM UTC
This incident has been resolved.
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