MedicalDirector incident
3rd Party Service Degradation - Electronic Prescribing (P2)
Resolved after 3 hours 8 minutes, affecting Helix and MD Clinical and 1 more, on October 23, 2023.
Mitigation and remediation steps were implemented by eRx. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
Affected components
Update timeline
- identified Oct 23, 2023, 06:47 AM UTC
We are currently experiencing issues with the Electronic Prescribing feature related to the eRx prescription exchange. Both teams are working to resolve the issue. Every effort is being made to minimize the duration and impact. We will send an update shortly as soon as more information becomes available and we apologize for any inconvenience.
- monitoring Oct 23, 2023, 07:24 AM UTC
Mitigation and remediation steps were implemented by eRx. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
- resolved Oct 23, 2023, 09:56 AM UTC
This incident has been resolved.
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