Resolved after 6 hours 12 minutes, affecting eRx, on November 1, 2023.
eRx have advised that the issue is resolved and that all messages that were delayed have been correctly sent to patients.
Affected components
Update timeline
- monitoring Nov 01, 2023, 11:36 PM UTC
We are monitoring a potential issue with the Electronic Prescribing feature related to the eRx prescription exchange. We will send an update shortly as soon as more information becomes available and we apologize for any inconvenience.
- monitoring Nov 02, 2023, 12:44 AM UTC
We are continuing to monitor for any further issues.
- investigating Nov 02, 2023, 01:11 AM UTC
eRx have confirmed that they have an incident in progress that is preventing patients from receiving SMS for ePrescriptions. We will provide more information once eRx provides an update.
- monitoring Nov 02, 2023, 04:05 AM UTC
eRx have advised that the issue is resolved and that all messages that were delayed have been correctly sent to patients.
- resolved Nov 02, 2023, 05:48 AM UTC
This incident has been resolved.
Your product runs on more than MedicalDirector
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services