MedicalDirector incident
3rd Party Service Degradation - Electronic Prescribing (P2)
Resolved after 12 hours 12 minutes, affecting eRx, on December 14, 2023.
Mitigation and remediation steps were implemented by eRx. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
Affected components
Update timeline
- identified Dec 14, 2023, 12:31 AM UTC
Our partner eRx have confirmed that they have an incident in progress that causes delays in delivery of ePrescribing tokens. ERx Status Page Link: https://www.erx.com.au/service-performance-status/ We will send an update shortly as soon as more information becomes available and we apologize for any inconvenience.
- monitoring Dec 14, 2023, 02:45 AM UTC
Mitigation and remediation steps were implemented by eRx. ePrescriptions are expected to work as usual for both Helix and MD Clinical. We are monitoring the results.
- resolved Dec 14, 2023, 12:44 PM UTC
This incident has been resolved.
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