MedicalDirector incident

eRx: degraded performance - Identified

Resolved after 2 days 20 hours, affecting eRx, on February 26, 2024.

monitoring Feb 26, 2024, 11:02 PM UTC

Performance is back to expected levels -- our team will continue to monitor

Started
Feb 26, 2024, 02:29 AM UTC
Resolved
Feb 28, 2024, 10:42 PM UTC
Duration
2d 20h
Detected by Pingoru
Feb 26, 2024, 02:29 AM UTC

Affected components

eRx

Update timeline

  1. identified Feb 26, 2024, 02:29 AM UTC

    We are currently experiencing delayed responses to eRx messages. The issue has been identified and our engineering and operations teams are investigating. Every effort is being made to minimise the impact to you, your staff and your patients. The issue is related to ePrescribing via eRx We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

  2. monitoring Feb 26, 2024, 11:02 PM UTC

    Performance is back to expected levels -- our team will continue to monitor

  3. resolved Feb 28, 2024, 10:42 PM UTC

    Performance is back to expected levels -- our team will continue to monitor

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