Resolved after 2 hours 21 minutes, affecting Helix and Helix Multi-factor Authentication, on July 15, 2024.
This incident is now resolved. The 3rd party responsible for sending SMS messages have restored their services. We can see it is now working correctly and have re-enabled multi factor authentication accordingly. We apologise for any inconvenience caused and thank you for your patience.
Affected components
Update timeline
- monitoring Jul 15, 2024, 10:53 PM UTC
We are currently experiencing a partial outage with Helix. It is related to not being able to login via SMS multi factor authentication. We have identified that the SMS multi factor authentication issue is related to the 3rd party SMS provider. In the meantime, we have turned this functionality off to ensure that users can login without any issues. If you are still presented with a MFA screen when logging in, please clear your cache or use a private browser and you will be able to proceed without providing SMS authentication. As soon as the 3rd party has resolved the issue on their side, we will re-enable SMS multi factor authentication.
- resolved Jul 16, 2024, 01:15 AM UTC
This incident is now resolved. The 3rd party responsible for sending SMS messages have restored their services. We can see it is now working correctly and have re-enabled multi factor authentication accordingly. We apologise for any inconvenience caused and thank you for your patience.
Your product runs on more than MedicalDirector
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services