MedicalDirector incident
MD Clinical paperless prescribing: Partial Outage (P2) - Identified
Resolved after 2 days 22 hours, affecting eRx, on February 24, 2025.
After monitoring the fix, we can confirm that it has been successful - all functions are now fully restored. We apologise for the inconvenience caused and thank you for your patience. The issue was related to ePrescribing via SMS being unavailable
Affected components
Update timeline
- identified Feb 24, 2025, 01:10 AM UTC
We are currently experiencing a partial outage with MedicalDirector Clinical paperless prescribing. The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. The issue is related to ePrescribing via SMS being unavailable We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
- monitoring Feb 25, 2025, 01:10 AM UTC
Mitigation and remediation steps have been implemented by the engineering team. ePrescriptions are expected to work as usual for Clinical, however you may experience some delays. The issue is related to ePrescribing via eRx. We will provide an update as more information becomes available and we apologise for any inconvenience.
- resolved Feb 26, 2025, 11:28 PM UTC
After monitoring the fix, we can confirm that it has been successful - all functions are now fully restored. We apologise for the inconvenience caused and thank you for your patience. The issue was related to ePrescribing via SMS being unavailable
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