MedicalDirector incident
Multiple SMS messages being sent to patients per paperless eRx script
Resolved after 7 hours, affecting eRx, on March 3, 2025.
This seems to be a false alert and no duplicate SMSs are being sent. It appears that this may only have been a logging display issue in our telemetry. We have restarted the relevant service to rectify and are monitoring closely. We have not been receiving reports of duplicates from customers, which seems to confirm this is only a logging issue.
Affected components
Update timeline
- investigating Mar 03, 2025, 11:16 PM UTC
We are currently investigating this issue.
- monitoring Mar 04, 2025, 01:37 AM UTC
This seems to be a false alert and no duplicate SMSs are being sent. It appears that this may only have been a logging display issue in our telemetry. We have restarted the relevant service to rectify and are monitoring closely. We have not been receiving reports of duplicates from customers, which seems to confirm this is only a logging issue.
- resolved Mar 04, 2025, 06:16 AM UTC
This incident has been resolved.
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