Resolved after 1 hour 56 minutes, affecting Portal Login and Online Support, on October 25, 2019.
A fix has been implemented and we are monitoring the results.
Affected components
Portal LoginOnline Support
Update timeline
- investigating Oct 25, 2019, 04:54 PM UTC
“we are investigating reports of slow responses when attempting to connect to the HUB portal”
- investigating Oct 25, 2019, 05:09 PM UTC
We are continuing to investigate the issue. If you have any issues contacting Harmonic support via Hub, please check other options to contact us". https://www.harmonicinc.com/video-appliances-software/technical-support/call-support/
- monitoring Oct 25, 2019, 06:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 25, 2019, 06:51 PM UTC
This incident has been resolved.
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