meddbase experienced a major incident on July 18, 2024 affecting Non-Critical Services, lasting 14h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Non-Critical Services
Update timeline
- investigating Jul 18, 2024, 07:46 AM UTC
We are aware Reports are not working for some of our customers and we are investigating.
- investigating Jul 18, 2024, 09:31 AM UTC
We have now restored the reporting functionality for impacted clients on all historic data up to 22.30 yesterday evening and our team are working to restore access to 'live' data (after 22:30 to present). Clients on system 1 through to 10, system G and system I are not impacted by this issue nor is any other functionality in Meddbase impacted for any clients. Please contact our support team if you have any further queries.
- resolved Jul 18, 2024, 10:10 PM UTC
This incident has been resolved.