meddbase experienced a minor incident on December 18, 2024 affecting Critcal Services, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2024, 04:02 PM UTC
We are aware of an issue with electronic prescribing that is impacting some of our users. We are actively reviewing this and will provide further updates via this Status Page and on respected support tickets. Should you have further details please log a support ticket.
- monitoring Dec 18, 2024, 06:21 PM UTC
We can confirm that there have been no recent changes or updates within Meddbase that would affect the prescribing function. Based on our investigation, the issue appears to be related to the external provider of this functionality. The provider has informed us that they have made updates to their system today, which may be contributing to the issue. They have now rolled out a fix which they believe should resolve this and we are currently monitoring the results.
- resolved Dec 18, 2024, 06:33 PM UTC
We have now had confirmation that the fix rolled out by the provider has resolved the issue.