meddbase incident

Application Access Down for EU Environments

Critical Resolved View vendor source →

meddbase experienced a critical incident on April 1, 2025 affecting Application Access, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 08:58 AM UTC
Resolved
Apr 01, 2025, 10:06 AM UTC
Duration
1h 8m
Detected by Pingoru
Apr 01, 2025, 08:58 AM UTC

Affected components

Application Access

Update timeline

  1. investigating Apr 01, 2025, 08:58 AM UTC

    We are aware of an issue currently affecting clients' ability to access the main Meddbase application on our EU servers. This is currently being investigated as a top priority.

  2. identified Apr 01, 2025, 09:48 AM UTC

    We have identified the issue as a failure of a server which has lost connection to its internal storage. Our team is actively exploring workarounds and coordinating with Azure Support to understand the cause of the issue.

  3. resolved Apr 01, 2025, 10:06 AM UTC

    We now have confirmation that application access for EU environments has been restored. The server failure was caused by a Microsoft Azure outage for Northern Europe, which has now been resolved.