Medallia Agent Connect incident
Agent Connect Service Degradation Notification
Resolved after 20 hours 21 minutes, affecting Web application, on October 8, 2025.
A fix has been implemented to address the issues impacting the web application. Our Production Services & Engineering teams are continuing to monitor to ensure full recovery.
Affected components
Update timeline
- investigating Oct 08, 2025, 07:23 PM UTC
The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.
- identified Oct 08, 2025, 10:03 PM UTC
We've identified an issue affecting the web application that may result in certain pages loading with delays. Our team has identified the cause and is currently working on a resolution. We'll continue to provide updates as they are available.
- monitoring Oct 08, 2025, 10:59 PM UTC
A fix has been implemented to address the issues impacting the web application. Our Production Services & Engineering teams are continuing to monitor to ensure full recovery.
- resolved Oct 09, 2025, 03:44 PM UTC
This incident has been resolved.
Your product runs on more than Medallia Agent Connect
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services