Medallia Agent Connect incident
Agent Connect Service Degradation Notification
Medallia Agent Connect experienced a minor incident on October 8, 2025 affecting Web application, lasting 20h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2025, 07:23 PM UTC
The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.
- identified Oct 08, 2025, 10:03 PM UTC
We've identified an issue affecting the web application that may result in certain pages loading with delays. Our team has identified the cause and is currently working on a resolution. We'll continue to provide updates as they are available.
- monitoring Oct 08, 2025, 10:59 PM UTC
A fix has been implemented to address the issues impacting the web application. Our Production Services & Engineering teams are continuing to monitor to ensure full recovery.
- resolved Oct 09, 2025, 03:44 PM UTC
This incident has been resolved.