Medallia Agent Connect incident
Agent Connect Service Degradation Notification
Minor Vendor's status page →
Resolved after 20 hours 51 minutes, affecting API application, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
API application
Update timeline
- investigating Oct 20, 2025, 04:18 PM UTC
The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.
- identified Oct 20, 2025, 05:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2025, 08:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 01:09 PM UTC
This incident has been resolved.
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