Medallia Agent Connect incident

Agent Connect Service Degradation Notification

Minor Resolved View vendor source →

Medallia Agent Connect experienced a minor incident on October 20, 2025 affecting API application, lasting 20h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:18 PM UTC
Resolved
Oct 21, 2025, 01:09 PM UTC
Duration
20h 51m
Detected by Pingoru
Oct 20, 2025, 04:18 PM UTC

Affected components

API application

Update timeline

  1. investigating Oct 20, 2025, 04:18 PM UTC

    The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.

  2. identified Oct 20, 2025, 05:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 08:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2025, 01:09 PM UTC

    This incident has been resolved.