Medallia Agent Connect Outage History

Medallia Agent Connect had 3 outages in the last 2 years totaling 14h 29m of downtime — averaging 0.1 incidents per month.

There were 3 Medallia Agent Connect outages since June 27, 2025 totaling 14h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.stellaconnect.net

Notice January 9, 2026

Support Chat is Unavailable

Detected by Pingoru: Jan 09, 2026, 08:32 PM UTC
Resolved: Jan 09, 2026, 09:40 PM UTC
Duration: 1h 7m

Timeline · 3 updates

identified Jan 09, 2026, 08:32 PM UTC

We are aware of an issue impacting our third-party Support chat feature, which is currently unavailable. Our vendor is actively investigating and working to resolve these issues as soon as possible.
monitoring Jan 09, 2026, 08:54 PM UTC

A fix has been implemented and we are monitoring for the results for full recovery. Customers who tried to initiate a Support chat or have sent messages within the last hour, may need to try again.
resolved Jan 09, 2026, 09:40 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 10, 2025

Elevated error rates

Detected by Pingoru: Nov 10, 2025, 02:47 PM UTC
Resolved: Nov 10, 2025, 07:35 PM UTC
Duration: 4h 47m

Affected: Web application

Timeline · 2 updates

monitoring Nov 10, 2025, 02:47 PM UTC

The application was experiencing elevated error rates in the time lapse of 11:56 to 12:52 UTC (and 12:30 to 12:52 UTC for EU customers). Our team is investigating and this has been mitigated. The team will provide further updates once these are available.
resolved Nov 10, 2025, 07:35 PM UTC

Earlier today, several users of the web app were presented with an error page during the impacted time frame impacting requests to the whole web application. Requests to API and the ability to answer surveys were not impacted. No data was lost during the incident time frame. This incident has been resolved.

Read the full incident report →

Notice November 5, 2025

Agent Connect Service Degradation Notification

Detected by Pingoru: Nov 05, 2025, 06:58 PM UTC
Resolved: Nov 06, 2025, 03:32 AM UTC
Duration: 8h 34m

Timeline · 3 updates

investigating Nov 05, 2025, 06:58 PM UTC

The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.
monitoring Nov 05, 2025, 11:31 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 06, 2025, 03:32 AM UTC

Our Engineering team have verified that the issue has been resolved.

Read the full incident report →